Return Policy
Please review the guidelines below on returns.
Items may be returned to PhoneDeals within 7 days from the invoice date.
All returns of new items are subject to a 25% restocking fee
Software, Keycodes and RFA's are not returnable.
Special order items are not returnable.
If your item is defective please refer to our Warranty Policy.
Shipping charges are non-refundable. If your original order qualified for Free Shipping you will be refunded less the applicable shipping charges.
PhoneDeals is NOT responsible for returned items lost or damaged in transit so we suggest that you insure all packages.
Please follow the steps below to ensure proper and timely processing of your replacement order or credit:
Contact PhoneDeals customer service at 800-779-1333 for a return authorization (RMA) number.
Product must be double boxed and your RMA number must be written on the outside of the shipping box. Do NOT write on the original packaging or damage it in any way.
Any items returned without original packing material (such as boxes, bags, cables, cords and manuals) will not be credited.
Return merchandise must be received in our warehouse within 7 calendar days of the RMA date. After 7 days the package will be refused.
No returns are accepted after 14 calendar days.
Your satisfaction is our top priority and we will work diligently to correct all issues as quickly as possible.